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If you have specific questions about 2Steps, reach out and we’ll be happy to give you detailed answers.
What makes 2Steps different from other synthetic monitoring tools?
Unlike traditional tools, 2Steps allows for visual mapping of process steps across any platform with support for MFA/2FA, and it works across, web, mobile and private servers.
How does 2Steps simplify synthetic monitoring?
2Steps offers a visual test builder, allowing anyone to create complex test journeys without coding. With features like video replays and real-time alerts, troubleshooting and performance monitoring become effortless.
Can 2Steps test 2FA or MFA workflows?
A: Yes, 2Steps is one of the few platforms that can test multi-factor authentication (MFA) processes, including HOTP, TOTP, RSA OTPs, and integrations with Okta, Duo, and Symantec.
Which systems can I monitor with 2Steps?
2Steps supports a wide range of platforms, including Citrix, VMware Horizon, Azure Virtual Desktop, Amazon Workspaces, and mobile platforms like iOS and Android.
Can I monitor legacy systems with 2Steps?
Absolutely. 2Steps supports legacy systems like mainframes and command-line applications, as well as modern cloud-based and SaaS platforms.
Does 2Steps work with mobile applications?
Yes, 2Steps monitors critical workflows and transactions on both iOS and Android platforms, ensuring seamless performance for mobile applications.
Do I need coding skills to use 2Steps?
No coding is required. 2Steps features a visual test builder that allows anyone to create and monitor tests with ease.
How quickly can I set up a test with 2Steps?
Tests can be built in minutes using the intuitive point-and-click interface.
Does 2Steps come with technical support?
Absolutely. One of our team will assist you with onboarding and once you’re up and running, you can talk to our experts at any time to answer any questions you may have.
How does the video replay feature in 2Steps work?
Video replays capture user interactions during tests, allowing you to visually review issues like slow transactions or failed logins.
Can I simulate user journeys across multiple platforms?
Yes, 2Steps supports multi-step tests across platforms, ensuring workflows involving multiple applications are smooth and operational.
How does 2Steps handle performance alerts?
2Steps provides real-time alerts via email, SMS, or Slack when system performance falls outside acceptable parameters.
Does 2Steps integrate with Splunk?
Yes, 2Steps integrates seamlessly with Splunk, sending performance data directly to the Splunk data lake. You can even view 2Steps video replays within Splunk.
How does 2Steps help reduce engineering resources?
By automating complex testing and identifying issues early, 2Steps allows organizations to allocate engineering resources more efficiently, often saving thousands in troubleshooting costs.
What are the advantages of real-time performance monitoring?
Real-time monitoring ensures potential issues are flagged and resolved before they impact users, helping protect brand reputation and reduce downtime.
Can 2Steps be used for testing application migrations?
Yes, 2Steps is ideal for application proofing, supporting system migrations, new APIs, patches, and endpoint testing before deployment.
Can I use 2Steps to automate start-of-day checks?
Absolutely. 2Steps excels at automating start-of-day checks to ensure your key systems and workflows are operational before the workday begins. By automating these repetitive checks, 2Steps not only saves employee time but also ensures greater accuracy and faster detection of potential issues.
Can I use 2Steps for load testing?
Yes, 2Steps can be used for load testing. By configuring load parameters, you can simulate user traffic and monitor system performance. 2Steps will alert you if performance falls outside of acceptable limits, ensuring your critical workflows remain reliable under varying loads.
Is 2Steps easy to deploy?
Yes. Once you’ve set up an account, 2Steps can be deployed on your system in around 3 hours.
How does 2Steps pricing work?
2Steps uses a simple consumption based pricing model calculated on the number of user journeys you monitor, so you only pay for what you use.
Do I get ongoing technical support?
Yes. Along with upfront training, our technical team is available to answer any questions you may have.
Is my company data secure?
Your company data always remains on your systems for maximum data security.
