In our increasingly tech driven business environment, observability is something that no-one should ignore. A progressively larger and larger portion of business activity in now delivered digitally. And this trend isn’t going to change any time soon.
For modern enterprises, observability is about monitoring, logging, tracing, debugging, and profiling your systems. When you don’t monitor your applications, you can’t know whether they are working correctly.
A well-designed app or system should be built with observability baked in at development stage. You don’t have to wait until the system is in production to begin observing it. Instead, it makes sense to start observing it in the early stages of design.
Keep on reading to learn more about observability.
Observability supports the tech team’s ability to have a clear insight across their operations and systems. This is critical with today’s complex IT architecture, where a business has many apps. Solution Architects can basically follow three approaches for observability in building the business case. They include:
Keeping track of metrics consumers care about.
Observability helps eliminate customer complaints about your website performance, so having a dashboard can help to identify and rectify performance issues. Based on a SuperOffice survey, customer experience is the main priority for business, more important than the product and price. For this reason, ensuring good website performance is crucial.
Developing dashboards with important metrics, allows you to uncover performance issues before the system fails. This puts you in the position to proactively respond rather that waiting for a customer to find a problem. By doing this, you can ensure that your customers are satisfied with your platform, leading to higher engagement levels.
Secure C-suite buy-in.
To become a C-suite champion requires time. However, the best place to begin is by reverse-engineering the advantages of a system so that it can be represented in dollars.
Thinking of a strategic case that an organization cares about is a good place to start towards creating a buy-in. You can begin by showing that the risk of clients leaving your website has decreased or that sales have increased. Regardless of the metric, using the system outcome to justify the expense can help you with the executive management.
Set KPIs to show the value of a business.
As a tech leader, you may be prone to measure your performance against downtime and uptime. However, the top management wants to see customer satisfaction in dollars. KPIs should change to mirror business-related goals like cost and time saved This ensures that the data provided by observability software is powerful and relevant to the business’s bottom line.
Advantages of 2Steps end-user observability.
The main benefit of 2Steps observability is that it makes a system easy to understand, monitor, and update – whether it completely new code or a quick update. In general, observability directly supports the Agile/DevOps/SRE goals of having a high-quality system.
Due to the increased complexity of modern systems and the undeniable need for better monitoring, you shouldn’t overlook the need for observability. Some benefits of using the 2Steps platform include:
Drive value with ‘No code’ automated testing.
To test all your end-users applications, you don’t have to worry about creating code. Why? The 2Steps platform doesn’t require any code to build tests, so you can rapidly deploying custom monitoring flows across your applications fast. This makes for a happier IT team and a better end-user experience.
As simple as ‘Point and click’.
The 2Steps monitoring system is easy to install and use. In fact, just about any employee can use it. The 2Steps UI helps to guide you through the process in a visual way. No coding required.
Gain flexibility across all networks.
Another benefit of 2Steps monitoring software is that it’s highly flexible. It offers observability across complex applications like Citrix and mainframe, as well as 2FA/MFA. It delivers ultimate versitility because is works across all networks and all technology stacks,
The bottom line.
Observability is critical in today’s complex tech environment. It helps solution architects eliminate glitches and bugs to dcreate smarter, faster, and more robust systems. So if you’re searching for a versatile monitoring system, talk to 2Steps today.
